5.0 / 5
How satisfied were you with the behaviour and cooperation of the staff?
Thazhava Grama Panchayat has successfully obtained the international ISO 9001:2015 certification to ensure the highest standards of service quality. This prestigious recognition was achieved as part of the initiative implemented through the Kerala Institute of Local Administration (KILA) to make local self-government services more efficient and citizen-friendly.
⚡ Enhanced and accelerated service delivery
📁 Precision and efficiency in file movement
⏱️ Time-bound responses to applications
🔍 Transparency and accountability in public services
💻 Quick information retrieval through digital record systems
👥 Comprehensive citizen surveys